ProxyMaster Support Center

How to select the best server to connect?
The network situations in regions are different. You can select a server according to the sites and games you want to sign in. And you can choose servers according to the latency time, the lower, the better.
Why isn't Netflix working after connecting to servers?
You can select the global mode option in the app, and disable it and reconnect to servers.
Does ProxyMaster have a traffic limit? Can I connect ProxyMaster without an internet connection?
There is no traffic limit from ProxyMaster. But please notice that if you are not connected to the Internet, you cannot use a VPN. Basic internet is required.
What devices and platforms does ProxyMaster support?
Currently, ProxyMaster supports for Windows, macOS, Android, and iOS. You can enjoy our service on Windows PC, Mac, Android Phone, and iPhone & iPad.
What does the number of devices mean?
The number of devices refers to the total number of devices which can be used simultaneously. You can install ProxyMaster client on multiple devices. If you have purchased a plan, you can use ProxyMaster on 5 devices at the same time.
What payment methods does ProxyMaster accept?
Currently, we accept Credit card, UnionPay, PayPal, Visa, MasterCard, America Express, etc.
Can I share my account with others?
For the security of your account, non-customized accounts are limited to personal use. Please do not share your account with others. The loss caused by sharing to others will be borne by you.
What can I do if I forgot the password?
1 If you have bound an email address for your account, please click "forgot password" button, then you can reset password via you email address 2 If you didn't bind an email, please send a screenshot about your order details and your ProxyMaster ID to email ([email protected]), our customer service team will help you reset the password once they confirm your ProxyMaster account ID.
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