There are two ways to sign in to your account.

You can sign in with your digital account with the password.

Alternatively, you can sign in using your email and password if you bound the email with your account.

Network conditions are different in each region. You can select the server according to the websites or games that you access it, we recommend selecting based on the lower latency of the server.

Yes, ProxyMaster is 100% safe. ProxyMaster using a random generated digital account for your account with no personal information required.

Our service will not log your activities.

iOS & PC version currently only support global proxy to encrypt and secure ALL of your network traffic.

The smart mode will be launched in the future.

For the security reason of your account, please do not share your account with others. The loss caused by sharing with others will be borne by you.

1. If you have bound an email address for your account, please click the "forgot password" button, then you can reset the password via your email address

2. If you didn't bind an email, please email us ([email protected]) along with the screenshot of your order details and ProxyMaster ID, our customer service team will assist you to reset the password once they verify your order details.

1.https://www.proxymaster.me - the official website of ProxyMaster to download PC version and become a premium user.

2.https://play.google.com/store/apps/details?id=com.free.vpn.proxy.master.app - the official Google Play page of ProxyMaster.

-the official website of ProxyMaster - Log in to user center - Setup Device - download the Android APK package

3.https://apps.apple.com/app/id1528940523 - the official App Store page of ProxyMaster

This tutorial will show you how to set up the ProxyMaster app on iOS 13 or above.

1. Download the VPN app -Go to the App Store and search for ProxyMaster -Tap GET. -The ProxyMaster app will be downloaded to your phone.

*If you do not see the ProxyMaster app in your App Store, try changing your App Store country.

After the app has finished downloading, tap OPEN to launch the ProxyMaster app.

2.Set up the VPN app -On the app’s welcome screen, tap Sign In. *If you purchased your ProxyMaster subscription from the App Store: Tap restore your App Store subscription. You may receive an iOS prompt to enter your Apple ID password.

-You will see a statement detailing the information collected by the ProxyMaster app. Tap Agree and Continue to proceed.

-The app will notify you: ‘ “ProxyMaster” Would Like to Add VPN Configurations.’ Tap Allow.

-ProxyMaster will ask if you’d like to be notified of important announcements and alerts. Select your preference to continue.

-If you selected OK, tap Allow to confirm you’d like to receive notifications from the ProxyMaster app.

Connect to a VPN server location

-To connect to a VPN server location, tap Click to connect button.

-Once you see the Connected message on the app screen, you can begin surfing with freedom and security!

This guide will show you how to find the version of iOS on your iPhone or iPad. To use the ProxyMaster iOS app, you will need iOS 13 or above.

To find the version of your iPhone or iPad: Go to Settings > General. > Tap About

The iOS version is shown next to Software Version.

For search engine name, type “Google NCR” and for keyword type “Google NCR_” – this will serve to remind you that this is the Google search with “No Country Redirect” enabled, https://www.google.com/ncr Add it, save as default search engine, then set this new Google NCR as the default search engine. And now when you search with Google Chrome using the address/search bar, it will always search using Google.com without the country redirect.

-To connect to a VPN server location, click to connect button. -Once you see the Connected message on the app screen, you can begin surfing with freedom and security! Disconnect from the VPN server location To disconnect from the VPN server location, click todisconnect button. while the VPN is on. You will know you are disconnected when the button become green color.

Important: Disconnect from the VPN before switching to another protocol. VPN protocols are the methods by which your device connects to a VPN server. For the best experience, ProxyMaster recommends using the Automatic protocol option. This is selected by default and automatically picks the protocol most appropriate for your network. In some cases, switching to a different protocol may help you achieve faster connection speeds. To switch to a different protocol: Mode：Auto - IKEv2 - UDP - TCP

Find out if you’re using Windows 10 -Go to Start, type about your PC, and select About your PC. Look at the top of the screen. If you see the Windows 10 logo, then you’re using Windows 10. Find out if you’re using Windows 7 -Go to Start. Right-click Computer in the Start Menu, then click Properties. -Look under Windows edition to find out if you are using Windows 7. Find out if you’re using Windows Vista -Click on Start, then click on Computer. -From the menu bar at the top of the window, select System properties. -Under Windows edition, you will see your version of Windows. Find out if you’re using Windows XP -Right-click on My Computer and select Properties. -In the System Properties window, select the General tab. Under Computer, you will see your version of Windows.

When installing the ProxyMaster app on your Windows computer, you may encounter errors when running the Windows app installer. Possible errors and troubleshooting steps Error10002 Download and install the latest version of the app. Error8001 ProxyMaster is a premium VPN service. after payment will can using *please close all PC manager app， then try again

After each step, check if the issue is fixed. If the issue is fixed, you can skip the rest of the steps. 1. Install all pending Windows updates installing Windows 10 updates. Next, restart your Windows device and relaunch the ProxyMaster app. 2. Reinstall the ProxyMaster app Download and install the latest version of the app.

Antivirus or firewall may block ProxyMaster， please turn off your Antivirus or firewall and try again. By disabling the application for a few minutes, you can successfully download the file and reactivate the antivirus.

You can contact our customer service team or email ([email protected]) to apply for a refund within 1 day after purchase. Please be patient.

Note: A service fee will be charged for payment platform refunds

1. PayPal: Sign in your PayPal account, go to "Settings", click "Payments" - "Manage automatic payments", you can cancel your subscription

2. Paymentwall: Sign in your Paymentwall account, and click "Subscriptions" and find your ProxyMaster order, then you can cancel your subscription

3. Stripe: Sign in your Stripe account, and click “Billing - Subscriptions" and find your ProxyMaster order to cancel it

If you cannot cancel the subscription by yourself, please contact us or email ([email protected]), we'll help you.

Important: only Alipay will not automatically renew. other payment methods, such as credit card, PayPal, Apple in-app purchases, and Google Play in-app purchases, will be automatically renewed by the corresponding renewal period.

1. If you purchased via PayPal, some orders need to be reviewed by PayPal due to the risk management of PayPal. Normally it takes 1-3 working days. Your VIP membership will be extended automatically once the order is reviewed.

2. If you subscribed via Apple, please sign in with the correct Apple account on ProxyMaster iOS client and click the "Crown" icon in the upper left corner, then tap "Restore Subscription" to restore your subscription.

3. If you paid through other payment methods (Alipay, Unionpay, Google Play, etc), please send us your account ID and order screenshot via Online feedback or email [email protected], we’ll help you check it.

YES. You can recharge before the membership is expired and the new expiry days will be included with the remaining days.

No. ProxyMaster is a premium VPN service. But we provide a free trial on mobile devices.

Note: The following instructions are for subscriptions initiated under iOS in-app purchases. If you purchased your subscription from the ProxyMaste website, you can refer to these instructions. Free trial terms and conditions At the end of the free trial, you will be billed by the App Store based on the plan you selected at signup (one-month or 12-month). If you no longer want to subscribe to ProxyMaster, cancel the free trial at least 24 hours before the expiry date. Once your subscription has begun, you will be billed automatically every month or every 12 months, based on your selected plan. This continues unless the subscription is canceled at least 24 hours before the end of the billing period. How to cancel your free trial or subscription To cancel your free trial or subscription on iOS: Sign in to the App Store account you used to get your free trial or subscription. Open your list of subscriptions. Select Cancel Trial or Cancel Subscription. Select Confirm. After you cancel, you can continue to use ProxyMaste until the expiry date.

You can change the duration of your subscription through the App Store only if you purchased the subscription via the App Store. (Similarly, you can change the duration of your subscription on the ProxyMaster website only if you purchased the subscription through the website.) For example, if you want to upgrade from a one-month subscription to a 12-month subscription via the App Store, you must have purchased the one-month subscription from the App Store. To change your subscription duration on iOS: Sign in to the App Store account you used to get your free trial or subscription. Open your list of subscriptions. Select ProxyMaster. Select the subscription plan you want. Confirm your new subscription terms. Your new subscription plan will begin at the end of your current billing period.

I want to be billed through the App Store but via a different payment method: See instructions on https://support.apple.com/en-us/HT201266 I want to be billed directly, not through the App Store (credit card, PayPal, Bitcoin, etc.) If you have a subscription currently billed by the App Store and want to be billed by ProxyMaster instead: Cancel your subscription in the App Store at least 24 hours before your next billing date (which can be found in the ProxyMaster app). After you cancel, you can continue to use ProxyMaster until the expiry date. When your subscription is about to expire, sign in to your ProxyMaster account. Renew your ProxyMaster subscription. You will be able to select the payment method of your choice (e.g., credit card, PayPal, etc.)

If the App Store is unable to process your payment, you will see a “Payment Failed” screen. Follow these https://support.apple.com/en-us/HT201266 Note: You can also use a different payment method from the one registered with the App Store (e.g., a different credit card, PayPal, Bitcoin, etc.) or Contact the ProxyMaster Support Team for assistance.

ProxyMaster does not have access to your billing information when you purchase a subscription through the App Store. To request a refund for ProxyMaster subscriptions purchased through the App Store, contact Apple Support. Refunds are issued solely at the discretion of Apple Support.

Before the expiry date (ProxyMaster is still working) If you have canceled a free trial or subscription from the App Store but change your mind before the account expiry date, you can still resubscribe. Your new subscription will begin at the expiry date of your canceled subscription. To resubscribe to ProxyMaster on iOS: Sign in to the App Store account you used to get your free trial or subscription. Open your list of subscriptions. Select ProxyMaster Select the subscription plan you want. Confirm your new subscription terms. Within a few minutes, your subscription status will update on your ProxyMaster app. After the expiry date (ProxyMaster is inactive) If you canceled a free trial or subscription from the App Store and the expiry date has passed, you can get a new subscription with the same credentials. Your new subscription will begin immediately. To resubscribe, make sure you are signed in to the App Store account you used to get your free trial or subscription. If you are still signed in to the ProxyMaster app: Select Get New Subscription. Tap the subscription plan you want. Confirm payment. You can continue to use the ProxyMaster app If you are no longer signed in to the ProxyMaster app: Open your list of subscriptions. Select ProxyMaster. Select the subscription plan you want. Confirm your new subscription terms. Launch the ProxyMaster app and sign in using the same credentials you used before.

we are unable to refund due to slow or unstable Internet connection, try switching networks or contact our technical staff for assistance

1) If you cannot log in, please logout of the app then try again 2) If you forget your password? - If you have a link your email, you can click - forget password, a new password will be sent to your your email. -If don't have link youremail - please contact customer service or email to customer service [email protected] (please attach the payment invoice - if you pay by Alipay, please open the "more" below)